Patchworks Support That Speaks Your Language
Tell us what's wrong in plain language. We'll investigate, fix it and keep your integrations healthy as your business changes.
What We Offer
You don't need to know which flow failed or why. Raise an issue the way you'd describe it to a colleague and our Patchworks specialists take it from there, from a single missing order to a new system joining your stack.
Issue Investigation & Fixes
Orders not shipping, prices out of date or stock not matching the storefront? We trace the problem through your flows and connected systems, fix the root cause and reprocess any affected data.
Proactive Monitoring
We keep an eye on flow runs, failure rates and sync times, so recurring errors and slowdowns are picked up and resolved before they affect your customers or your team.
Change Requests & Enhancements
From a new field mapping to adding a 3PL, swapping in a PIM or migrating away from a legacy ERP, we scope and deliver changes to your integration as your business evolves.
Reporting & Reconciliation
We help you get to the bottom of reconciliation discrepancies and provide regular reporting on the health of your integrations, so you always know where things stand.
Every support engagement starts with onboarding, so we understand your integration before you ever need to raise an issue. Below is a breakdown of what's included and what you can expect from us day to day. We believe clear expectations from day one mean faster fixes when it matters most.
What's Included
Investigation and resolution of issues raised in plain language.
Monitoring of flow runs, failures and sync performance.
Reprocessing of failed or missing orders, stock and tracking updates.
Change requests, from new mappings to adding new systems.
Support with deploying flows to new environments.
Beyond fixing what breaks, we help your integration keep pace with your business. As you add channels, change suppliers or replace systems, we make sure your Patchworks flows evolve with you rather than holding you back.
What You Get
A dedicated team of Patchworks specialists on hand.
Faster resolution with fixes at the root cause, not just the symptom.
Regular reporting on the health of your integrations.
Up-to-date documentation as your integration changes.
Your integrations keep your business running, so they deserve more than a ticket queue. Our goal is to be the partner you can message whenever something looks wrong, confident it'll be understood, investigated and fixed.
Our Process
From strategy to execution, our process ensures we create customized marketing plans that drive results. We understand your goals, tailor our approach, and execute with precision to deliver measurable success.
Onboarding
We review your Patchworks setup, connected systems and documentation so we understand your integration before anything goes wrong.
Raise an Issue
Describe the problem or change in plain language. No need to know which flow or system is at fault.
Investigate
Our specialists trace the issue through your flows, logs and connected systems to find the root cause.
Fix & Verify
We apply the fix, reprocess any affected data and confirm everything is flowing correctly again.
Improve
We look for patterns across issues and recommend improvements so the same problems don't come back.
What Our Clients Say
Don't just take our word for it—hear from our clients about how our marketing strategies and creative campaigns have helped them achieve success and grow their businesses.
Paityn Lipshutz
Product Lead at NovaTech Labs
"This tool transformed our workflow—clean design, seamless performance, and saves us hours every week. Truly exceptional."
Angel Lubin
COO at Aerius Systems
"Outstanding experience—setup was effortless, and the platform has been incredibly reliable. Support responded within minutes."
Lincoln Stanton
Founder at Brightline Studios
"A phenomenal product—robust features, intuitive UI, and consistent performance. Completely exceeded expectations."
Skylar Lipshutz
UX Lead at PixelForge
"Beautifully crafted and incredibly easy to use. This instantly improved our team's productivity. Highly recommended."
Corey Franci
CTO at CloudNova
"Remarkable quality—fast, stable, and thoughtfully built. The support team handled every question with expertise."
Anika Franci
Engineer at SupportFlow
"Highly efficient and incredibly user-friendly. Delivered exactly what we needed with flawless customer support."
Answers to Your Most Common Questions
Find Clear Answers to Your Most Frequently Asked Questions
Need your systems connected?
Book a 15-min chat to discuss your integration requirements and see how we can help you get more from the Patchworks platform.
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